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FAQs

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Breast Pumps & Breastfeeding Accessories

Do you sell spare parts for Breast Pumps? Where can I purchase them?

Yes, we do sell spare parts for breast pumps at the PIGEON counter at Takashimaya Level 4. All spare parts are upon stocks availability. We recommend you to contact our Customer Service Department at 6541 1700 to check on stocks availability before going down to avoid any disappointment.

How long is the warranty period for PIGEON Breast Pumps?

All PIGEON Electric Breast Pumps come with 12months warranty period covering the motor unit only.  Kindly retain the original purchase receipt and a copy of the warranty card to qualify for the warranty. 

It seems that there is no suction from the Breast Pump. Why?

Make sure all the parts are assembled correctly, especially the milk valve and inner cup. Kindly refer to the product manual on how to assemble the breast pumps. In addition, when milk valve and inner cup are torn, there will be air leak and suction will be weak. Suction power can also be weak if milk valve is pushed too hard into the pump body.

How often should Breast Pads be changed?

As a rule of thumb, you should change the breast pads every 3 to 4 hours at feeding time. The rich nutrients in breast milk and the heat of your body make Breast Pads an ideal breeding ground for bacteria. Be fastidious about changing them. Breast Pads are an essential product for mothers who are breastfeeding their babies, because they catch milk that leaks out. Perfectly adjustable to the shape of your breasts, both sides feature gentle gathers and adhesive tape.