We got you covered

Search through our most frequently asked questions to get answers quickly.

Sterilizers Questions

The T-Ester material allows several sterilization methods. You can use any of the methods such as boiling, steam sterilization, chemical sterilization and UV sterilization for T-Ester bottles. When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air ventilation outlet is. This may avoid any damage or deterioration of the bottle.
All tap water contains mineral deposits that are invisible to the naked eye. When heated at high temperature, water evaporates and leaves a thin layer of mineral deposits (Lime scale) on the heating plate. Such deposits look dirty and are often mistaken as rust. If deposits are not cleared regularly, it will affect the performance of your Sterilizer. We recommend 2 ways of removing the lime scale residue: - Lemon Juice Cleaning - Vinegar & Water Cleaning You may refer to the product manual for sterilizers for detailed information.