{"id":10651,"date":"2021-07-07T14:55:32","date_gmt":"2021-07-07T06:55:32","guid":{"rendered":"https:\/\/pigeon.com.sg\/?post_type=faqs&p=10651"},"modified":"2025-06-06T12:48:18","modified_gmt":"2025-06-06T04:48:18","slug":"i-received-a-defective-item-what-should-i-do","status":"publish","type":"faqs","link":"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/","title":{"rendered":"I received a defective item. What should I do?"},"content":{"rendered":"

We\u2019re very sorry for sending you a defective item. Please email to\u00a0ps.info@sg.pigeon.com<\/a>\u00a0within 14 days* after receiving your order<\/strong>\u00a0with the following details:<\/p>\n

1. Your order number<\/div>\n
2. The name\/product code of the defective item<\/div>\n
3. Photograph\/video of the defect<\/div>\n

We will be in touch on the next steps to take and advise on the availability of replacement. Upon review and verification, we will arrange for courier service to exchange the items. Only next day delivery timeslots are available.<\/p>\n

If a replacement is no longer available, we will proceed to do refund in the form of credit voucher within 7 working days. Returned items must have all the parts and accessories that came with it. No extra fees will be charged for refunds to your account in this case.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","faq_category":[473],"class_list":["post-10651","faqs","type-faqs","status-publish","hentry","faq_category-order-issue"],"yoast_head":"\nI received a defective item. What should I do? - Pigeon<\/title>\n<meta name=\"description\" content=\"We\u2019re very sorry for sending you a defective item! Do contact us via email within 7 days of receiving your order.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I received a defective item. What should I do? - Pigeon\" \/>\n<meta property=\"og:description\" content=\"We\u2019re very sorry for sending you a defective item! Do contact us via email within 7 days of receiving your order.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/\" \/>\n<meta property=\"og:site_name\" content=\"Pigeon\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PigeonSingapore\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-06T04:48:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/\",\"url\":\"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/\",\"name\":\"I received a defective item. What should I do? - Pigeon\",\"isPartOf\":{\"@id\":\"https:\/\/pigeon.com.sg\/#website\"},\"datePublished\":\"2021-07-07T06:55:32+00:00\",\"dateModified\":\"2025-06-06T04:48:18+00:00\",\"description\":\"We\u2019re very sorry for sending you a defective item! Do contact us via email within 7 days of receiving your order.\",\"breadcrumb\":{\"@id\":\"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/pigeon.com.sg\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"I received a defective item. What should I do?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/pigeon.com.sg\/#website\",\"url\":\"https:\/\/pigeon.com.sg\/\",\"name\":\"Pigeon\",\"description\":\"Celebrate Babies The Way They Are\",\"publisher\":{\"@id\":\"https:\/\/pigeon.com.sg\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/pigeon.com.sg\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/pigeon.com.sg\/#organization\",\"name\":\"Pigeon Singapore\",\"url\":\"https:\/\/pigeon.com.sg\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/pigeon.com.sg\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/pigeon.com.sg\/wp-content\/uploads\/2020\/12\/Pigeon-Logo.png\",\"contentUrl\":\"https:\/\/pigeon.com.sg\/wp-content\/uploads\/2020\/12\/Pigeon-Logo.png\",\"width\":503,\"height\":200,\"caption\":\"Pigeon Singapore\"},\"image\":{\"@id\":\"https:\/\/pigeon.com.sg\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/PigeonSingapore\",\"https:\/\/www.instagram.com\/pigeonsingapore\",\"https:\/\/www.youtube.com\/PigeonSingaporeSG\",\"https:\/\/www.tiktok.com\/@pigeonsingapore\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"I received a defective item. What should I do? - Pigeon","description":"We\u2019re very sorry for sending you a defective item! Do contact us via email within 7 days of receiving your order.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/","og_locale":"en_GB","og_type":"article","og_title":"I received a defective item. What should I do? - Pigeon","og_description":"We\u2019re very sorry for sending you a defective item! Do contact us via email within 7 days of receiving your order.","og_url":"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/","og_site_name":"Pigeon","article_publisher":"https:\/\/www.facebook.com\/PigeonSingapore","article_modified_time":"2025-06-06T04:48:18+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/","url":"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/","name":"I received a defective item. What should I do? - Pigeon","isPartOf":{"@id":"https:\/\/pigeon.com.sg\/#website"},"datePublished":"2021-07-07T06:55:32+00:00","dateModified":"2025-06-06T04:48:18+00:00","description":"We\u2019re very sorry for sending you a defective item! Do contact us via email within 7 days of receiving your order.","breadcrumb":{"@id":"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/pigeon.com.sg\/faqs\/i-received-a-defective-item-what-should-i-do\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/pigeon.com.sg\/"},{"@type":"ListItem","position":2,"name":"I received a defective item. What should I do?"}]},{"@type":"WebSite","@id":"https:\/\/pigeon.com.sg\/#website","url":"https:\/\/pigeon.com.sg\/","name":"Pigeon","description":"Celebrate Babies The Way They Are","publisher":{"@id":"https:\/\/pigeon.com.sg\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/pigeon.com.sg\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/pigeon.com.sg\/#organization","name":"Pigeon Singapore","url":"https:\/\/pigeon.com.sg\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/pigeon.com.sg\/#\/schema\/logo\/image\/","url":"https:\/\/pigeon.com.sg\/wp-content\/uploads\/2020\/12\/Pigeon-Logo.png","contentUrl":"https:\/\/pigeon.com.sg\/wp-content\/uploads\/2020\/12\/Pigeon-Logo.png","width":503,"height":200,"caption":"Pigeon Singapore"},"image":{"@id":"https:\/\/pigeon.com.sg\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PigeonSingapore","https:\/\/www.instagram.com\/pigeonsingapore","https:\/\/www.youtube.com\/PigeonSingaporeSG","https:\/\/www.tiktok.com\/@pigeonsingapore"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pigeon.com.sg\/wp-api\/wp\/v2\/faqs\/10651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pigeon.com.sg\/wp-api\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/pigeon.com.sg\/wp-api\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/pigeon.com.sg\/wp-api\/wp\/v2\/media?parent=10651"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/pigeon.com.sg\/wp-api\/wp\/v2\/faq_category?post=10651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}