{"id":3888,"date":"2021-02-01T03:18:14","date_gmt":"2021-02-01T03:18:14","guid":{"rendered":"https:\/\/pigeon.com.sg\/?page_id=3888"},"modified":"2021-02-01T03:39:53","modified_gmt":"2021-02-01T03:39:53","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/pigeon.com.sg\/refund-return-policy\/","title":{"rendered":"Refund & Return Policy"},"content":{"rendered":"

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\n\n

Refund & Return Policy<\/h1>\n\n

We accept returns that reach us within 15 days from the date of delivery with a valid Order Reference Number. Returned items must be unused, unopened and in the original condition. Goods that are opened are not allowed for returns for hygiene purposes. Gift cards are strictly non-refundable.<\/p>\n<\/div>\n\n

Returns and Refund Policy<\/strong><\/p>\n

1\u00a0 \u00a0PIGEON Singapore allows Customers to return a Product because of a change of mind or because the Customer is not completely satisfied with the Product where the Product is not defective (for e.g, the Customer placed an Order by error for a Product of the wrong size or colour), subject to the terms in this Clause 9.<\/p>\n

2\u00a0 \u00a0All Product return requests are to be submitted to and processed by PIGEON Singapore\u2019s customer service channel at hello@sg.pigeon.com.<\/p>\n

3\u00a0 \u00a0PIGEON Singapore accepts returns for Products that are unused and unopened in the original condition and packaging. All spare parts\/individual parts\/accessories, free gifts, warranties and manuals that came along with the Product must be returned along with the Product. This return policy is applicable only to Products which do not fall under the list of<\/p>\n

4\u00a0 \u00a0In the event that the Product returned to PIGEON Singapore is in an unsuitable condition and\/or falls under the list of Non-refundable Products as set out in Schedule 1, PIGEON Singapore reserves the right to reject the Product and may send back the Product to the original shipping address at the cost of the Customer.<\/p>\n

5\u00a0 \u00a0If a Product is eligible for return, the Customer can return a Product by contacting PIGEON Singapore\u2019s customer service channel at hello@sg.pigeon.com<\/a>\u00a0or a return request with his or her order number, the reason for returning the product and the Customer\u2019s contact number. PIGEON Singapore will contact the Customer\u00a0within 48 hours from the submission of the Customer’s return request, acknowledging the\u00a0return\u00a0request.<\/p>\n

6\u00a0 \u00a0If the return request has been acknowledged by PIGEON Singapore, the l and ensure that the Product reaches PIGEON Singapore days from the Customer\u2019s date of receipt of the Product.<\/p>\n

7\u00a0 \u00a0Where the Customer chooses to return the Product to PIGEON Singapore using a mode of delivery as elected by the Customer, the Customer understands that using such delivery method is at the Customer\u2019s sole risk (including but not limited to possible theft of the delivered Products by third parties), and the Customer accepts all liability and risk of loss, theft, and damage to the Product. The Customer agrees that it will not hold PIGEON Singapore liable in any way whatsoever arising from such loss, theft, and damage to the Product.<\/p>\n

8\u00a0 \u00a0The Customer shall bear all postage costs incurred for returning the Product to PIGEON Singapore and shall retain all proof of mailing until PIGEON Singapore informs the Customer that PIGEON Singapore has received he returned Product.<\/p>\n

9\u00a0 PIGEON Singapore shall refund the Customer once the returned Product has been processed by PIGEON Singapore. PIGEON Singapore shall issue the Customer . It may take up to 14 working days from the day PIGEON Singapore received the returned Product for the Store Credits to be issued to Customer.<\/p>\n

10\u00a0 PIGEON Singapore reserves the rights to withhold any refunds if the Customer\u2019s Products have not reached PIGEON Singapore.<\/p>\n

11\u00a0 Gift cards purchased on www.pigeon.com.sg are strictly non-refundable.<\/p>\n

Incorrect Products<\/strong><\/p>\n

1\u00a0 \u00a0If the Customer believes that an incorrect Product was delivered to the Customer, the Customer shall contact PIGEON Singapore with the Customer\u2019s order number and a photograph of the Product.<\/p>\n

2\u00a0 \u00a0Once PIGEON Singapore has ascertained that an incorrect Product was indeed delivered to the Customer, PIGEON Singapore will contact the Customer to send back the incorrect Product to PIGEON Singapore for a Product replacement and PIGEON Singapore will reimburse the Customer for all reasonable delivery costs incurred by the Customer. If a replacement Product is no longer in stock, PIGEON Singapore shall issue the Customer a full credit refund to the Customer\u2019s credit card account that was used to make payment for the Order.<\/p>\n

3\u00a0 \u00a0The Product returned to PIGEON Singapore must be unused and unopened in the original condition and packaging with all original tags intact and all spare parts\/individual parts\/accessories of the Product must be returned along with the Product. In the event that the Product returned to PIGEON Singapore is in an unsuitable condition, PIGEON Singapore reserves the right to reject the Customer\u2019s request for a Product replacement and may send back the Product to the original shipping address at the cost of the Customer.<\/p>\n

Faulty Products<\/strong><\/p>\n

1\u00a0 \u00a0The Customer may reject Product(s), which are defective or do not conform with the Contract. If a Customer would like to reject a Product that is defective or do not conform with the Contract, the Customer shall contact PIGEON Singapore at hello@sg.pigeon.com and provide the Customer\u2019s order number, photograph of the defect, and whether the Customer would require a refund or a replacement.<\/p>\n

2\u00a0 \u00a0The Customer shall return Products which are defective or do not conform with the Contract to PIGEON Singapore from the date of receipt of the Product from PIGEON Singapore. PIGEON Singapore will reimburse the Customer for all reasonable delivery costs incurred by the Customer. The Products returned to PIGEON Singapore must be unused and unopened in the original condition and packaging with all original tags intact and all spare parts\/individual parts\/accessories of the Product must be returned along with the Product. In the event that the Product returned to PIGEON Singapore is in an unsuitable condition, PIGEON Singapore reserves the right to reject the Product and may send back the Product to the original shipping address at the cost of the Customer.<\/p>\n

3\u00a0 \u00a0Upon receipt of the Product(s), PIGEON Singapore will examine it and advise the Customer on the Customer\u2019s right to a replacement or refund (if any) via the Customer\u2019s registered email address with PIGEON Singapore as soon as practicable.<\/p>\n

4\u00a0 \u00a0If the Customer elected for a replacement of the faulty Product and a replacement Product is no longer in stock, PIGEON Singapore shall issue a full credit refund to the Customer\u2019s credit card account that was used to make payment for the Order.<\/p>\n

5\u00a0 \u00a0In the event the Product returned by the Customer is determined by PIGEON Singapore at its sole discretion to be not defective or does conform with the Contract, PIGEON Singapore may at its discretion decide not to repair, replace or refund the Customer for the Product and\/or may require the Customer to pay all reasonable carriage costs and servicing costs at PIGEON Singapore\u2019s current standard fees and costs.<\/p>\n

6\u00a0\u00a0\u00a0\u00a0 The Customer acknowledges and agrees that PIGEON Singapore only provides warranties related to the quality of the Products that are expressly mandated and required by applicable law. All other warranties are expressly excluded by PIGEON Singapore.<\/p>\n<\/div>\n\n<\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

\n\n

Refund & Return Policy<\/h1>\n\n

We accept returns that reach us within 15 days from the date of delivery with a valid Order Reference Number. Returned items must be unused, unopened and in the original condition. Goods that are opened are not allowed for returns for hygiene purposes. Gift cards are strictly non-refundable.<\/p>\n<\/div>\n\n

Returns and Refund Policy<\/strong><\/p>\n

1\u00a0 \u00a0PIGEON Singapore allows Customers to return a Product because of a change of mind or because the Customer is not completely satisfied with the Product where the Product is not defective (for e.g, the Customer placed an Order by error for a Product of the wrong size or colour), subject to the terms in this Clause 9.<\/p>\n

2\u00a0 \u00a0All Product return requests are to be submitted to and processed by PIGEON Singapore\u2019s customer service channel at hello@sg.pigeon.com.<\/p>\n

3\u00a0 \u00a0PIGEON Singapore accepts returns for Products that are unused and unopened in the original condition and packaging. All spare parts\/individual parts\/accessories, free gifts, warranties and manuals that came along with the Product must be returned along with the Product. This return policy is applicable only to Products which do not fall under the list of<\/p>\n

4\u00a0 \u00a0In the event that the Product returned to PIGEON Singapore is in an unsuitable condition and\/or falls under the list of Non-refundable Products as set out in Schedule 1, PIGEON Singapore reserves the right to reject the Product and may send back the Product to the original shipping address at the cost of the Customer.<\/p>\n

5\u00a0 \u00a0If a Product is eligible for return, the Customer can return a Product by contacting PIGEON Singapore\u2019s customer service channel at hello@sg.pigeon.com<\/a>\u00a0or a return request with his or her order number, the reason for returning the product and the Customer\u2019s contact number. PIGEON Singapore will contact the Customer\u00a0within 48 hours from the submission of the Customer’s return request, acknowledging the\u00a0return\u00a0request.<\/p>\n

6\u00a0 \u00a0If the return request has been acknowledged by PIGEON Singapore, the l and ensure that the Product reaches PIGEON Singapore days from the Customer\u2019s date of receipt of the Product.<\/p>\n

7\u00a0 \u00a0Where the Customer chooses to return the Product to PIGEON Singapore using a mode of delivery as elected by the Customer, the Customer understands that using such delivery method is at the Customer\u2019s sole risk (including but not limited to possible theft of the delivered Products by third parties), and the Customer accepts all liability and risk of loss, theft, and damage to the Product. The Customer agrees that it will not hold PIGEON Singapore liable in any way whatsoever arising from such loss, theft, and damage to the Product.<\/p>\n

8\u00a0 \u00a0The Customer shall bear all postage costs incurred for returning the Product to PIGEON Singapore and shall retain all proof of mailing until PIGEON Singapore informs the Customer that PIGEON Singapore has received he returned Product.<\/p>\n

9\u00a0 PIGEON Singapore shall refund the Customer once the returned Product has been processed by PIGEON Singapore. PIGEON Singapore shall issue the Customer . It may take up to 14 working days from the day PIGEON Singapore received the returned Product for the Store Credits to be issued to Customer.<\/p>\n

10\u00a0 PIGEON Singapore reserves the rights to withhold any refunds if the Customer\u2019s Products have not reached PIGEON Singapore.<\/p>\n

11\u00a0 Gift cards purchased on www.pigeon.com.sg are strictly non-refundable.<\/p>\n

Incorrect Products<\/strong><\/p>\n

1\u00a0 \u00a0If the Customer believes that an incorrect Product was delivered to the Customer, the Customer shall contact PIGEON Singapore with the Customer\u2019s order number and a photograph of the Product.<\/p>\n

2\u00a0 \u00a0Once PIGEON Singapore has ascertained that an incorrect Product was indeed delivered to the Customer, PIGEON Singapore will contact the Customer to send back the incorrect Product to PIGEON Singapore for a Product replacement and PIGEON Singapore will reimburse the Customer for all reasonable delivery costs incurred by the Customer. If a replacement Product is no longer in stock, PIGEON Singapore shall issue the Customer a full credit refund to the Customer\u2019s credit card account that was used to make payment for the Order.<\/p>\n

3\u00a0 \u00a0The Product returned to PIGEON Singapore must be unused and unopened in the original condition and packaging with all original tags intact and all spare parts\/individual parts\/accessories of the Product must be returned along with the Product. In the event that the Product returned to PIGEON Singapore is in an unsuitable condition, PIGEON Singapore reserves the right to reject the Customer\u2019s request for a Product replacement and may send back the Product to the original shipping address at the cost of the Customer.<\/p>\n

Faulty Products<\/strong><\/p>\n

1\u00a0 \u00a0The Customer may reject Product(s), which are defective or do not conform with the Contract. If a Customer would like to reject a Product that is defective or do not conform with the Contract, the Customer shall contact PIGEON Singapore at hello@sg.pigeon.com and provide the Customer\u2019s order number, photograph of the defect, and whether the Customer would require a refund or a replacement.<\/p>\n

2\u00a0 \u00a0The Customer shall return Products which are defective or do not conform with the Contract to PIGEON Singapore from the date of receipt of the Product from PIGEON Singapore. PIGEON Singapore will reimburse the Customer for all reasonable delivery costs incurred by the Customer. The Products returned to PIGEON Singapore must be unused and unopened in the original condition and packaging with all original tags intact and all spare parts\/individual parts\/accessories of the Product must be returned along with the Product. In the event that the Product returned to PIGEON Singapore is in an unsuitable condition, PIGEON Singapore reserves the right to reject the Product and may send back the Product to the original shipping address at the cost of the Customer.<\/p>\n

3\u00a0 \u00a0Upon receipt of the Product(s), PIGEON Singapore will examine it and advise the Customer on the Customer\u2019s right to a replacement or refund (if any) via the Customer\u2019s registered email address with PIGEON Singapore as soon as practicable.<\/p>\n

4\u00a0 \u00a0If the Customer elected for a replacement of the faulty Product and a replacement Product is no longer in stock, PIGEON Singapore shall issue a full credit refund to the Customer\u2019s credit card account that was used to make payment for the Order.<\/p>\n

5\u00a0 \u00a0In the event the Product returned by the Customer is determined by PIGEON Singapore at its sole discretion to be not defective or does conform with the Contract, PIGEON Singapore may at its discretion decide not to repair, replace or refund the Customer for the Product and\/or may require the Customer to pay all reasonable carriage costs and servicing costs at PIGEON Singapore\u2019s current standard fees and costs.<\/p>\n

6\u00a0\u00a0\u00a0\u00a0 The Customer acknowledges and agrees that PIGEON Singapore only provides warranties related to the quality of the Products that are expressly mandated and required by applicable law. All other warranties are expressly excluded by PIGEON Singapore.<\/p>\n<\/div>\n\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3888","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund & Return Policy - Pigeon<\/title>\n<meta name=\"description\" content=\"Refund & Return Policy - Pigeon %\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pigeon.com.sg\/refund-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund & Return Policy - Pigeon\" \/>\n<meta property=\"og:description\" content=\"Refund & Return Policy - Pigeon %\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pigeon.com.sg\/refund-return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Pigeon\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PigeonSingapore\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-01T03:39:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/pigeon.com.sg\\\/refund-return-policy\\\/\",\"url\":\"https:\\\/\\\/pigeon.com.sg\\\/refund-return-policy\\\/\",\"name\":\"Refund & Return Policy - 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