We’re sorry that we mixed up your order and sent a wrong item. Please email to [email protected] within 7 days upon receiving your order with the following details:
1. Your order number/invoice
2. The name/product code of the wrong/missing item
3. Photograph of the wrong item
We will be in touch with the next steps to take and advise on the availability of replacement. Upon review and verification, we will arrange for courier service to exchange the items. Returned items must be in original packaging, and unused.
If a replacement is no longer available, we will proceed to do refund in the form of credit voucher within 7 working days. Returned items must be unused and have all the parts and accessories that came with it.
If a replacement is no longer available, we will process the refund within 7 working days to your payment mode. Returned items must be unused and have all the parts and accessories that came with it. No extra fees will be charged for refunds to your account in this case. Returned items must have all the parts and accessories that came with it.