We’re very sorry for sending you a defective item. Please email to [email protected] within 7 days upon receiving your order with the following details
1. Your order number
2. The name/product code of the defective item
3. Photograph/video of the defect
We will be in touch on the next steps to take and advise on the availability of replacement. Upon review and verification, we will arrange for courier service to exchange the items. Only next day delivery timeslots are available.
If a replacement is no longer available, we will proceed to do refund in the form of credit voucher within 7 working days. Returned items must have all the parts and accessories that came with it. No extra fees will be charged for refunds to your account in this case.