Replacement of SuperFast Steam & Dry Sterilizer
Thank you for making us a part of your parenting journey.
As a part of our continuous efforts to ensure that our products meet strict quality standards, we perform consistent checks for safety of our customers.
Through one of our checks, we have identified that a batch of our SuperFast Steam & Dry Sterilizer has been found to contain loose wiring that may pose a potential fire risk.
The safety of our customers is of paramount importance to us and as such, we have decided to voluntarily replace all affected units. The affected batch has the lot number GC21A. The current selling units in our authorised retailers are not affected.
If you have purchased a unit from the affected batch, we advise you to cease use of this product immediately and reach out to our Customer Service Department for the replacement.
We would like to sincerely apologise for any inconvenience this has caused.
Steps to take for replacement:
- Find the lot number of your steriliser at the base of the appliance, turn your unit so you can view the label. (Affected lot no.: GC21A)
- If your lot number is GC21A, please contact our Customer Service Department and choose from the 2 options available: delivery or self-collection at our office.
Pigeon Customer Service
WhatsApp: +65 8686 3080 (Message only)
Contact Number: +65 6541 1700 [Monday – Friday 9am – 5pm]
Email: [email protected]
a. Delivery
- Do provide us with the following information:
- Address
- Contact person
- Contact number
b. Self-collection
- Contact our Customer Service Department to book an appointment for your collection at the address below:
Pigeon Singapore Pte Ltd
80 Bendemeer Road #06-01B
Singapore 339949
We sincerely apologise for any inconvenience this may cause. If you have any questions or concerns, please reach out to our dedicated Customer Service Department. ❤️