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Returns & Exchanges Questions

We'll drop you and email once your order is being processed. There will be a re-delivery fee for the item to be returned to you only our re-delivery options are available.
To ship an item back to us,
1. Print out your invoice or write down your invoice number on paper
2. Pack your item(s) and invoice into a bag or box and seal it.
3. Mail your return with your preferred choice of carrier to or opt for our courier option here:
https://pigeon.com.sg/product/re-delivery/
Mailing address:
80 Bendemeer Road, #06-01B Singapore 339949
Operating Hours: Mon-Fri, 9am to 5pm (please avoid lunch time from 12pm to 2pm)
You'll receive a credit voucher equivalent to the purchase value into your PIGEON account within 15 days from the date we receive the item. Credit voucher is non-refundable and non-transferable and has a 1 month validity period.
Yes, we allow exchanges for individual items only, excluding items in a bundle. Delivery fees will be fully adsorbed by the customer. You can either choose our courier services here: https://pigeon.com.sg/product/re-delivery or arrange for your own courier services.
Yes you can return your item. We accept returns that reach us within 15 days from the date of delivery with a valid Order Reference Number. Returned items must be unused, unopened and in the original condition and packaging. Goods that are opened are not allowed for returns for hygiene purposes. Please include a copy of your invoice or write down your invoice number on a piece of paper packed together with your returned goods. Delivery fees for returns will be fully absorbed by customer. Customer can either choose our courier services here: https://pigeonsg.com/products/courier or they can arrange for their own courier service.