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Don't worry! The wide gap will not affect your feeding sessions. In order to maintain the overall style and aesthetics of the New SofTouch™ wide neck nursing bottles, they are designed in this particular shape.
Yes, all T-Ester bottles are BPA/BPS free and pass the European standard. Also, the bottles and all other parts have passed the safety test (migration test) after 100 hours of UV sterilization.
Yes, all of the T-Ester bottle parts (i.e. bottle, nipple, cap and hood) can be sterilised by UV sterilizer. When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air ventilation outlet is. This may avoid any damage or deterioration of the bottle. However, please look out for the signs of aging – it is recommended to replace the product when it starts to discolour and/or turn cloudy.  
The T-Ester material allows several sterilization methods. You can use any of the methods such as boiling, steam sterilization, chemical sterilization and UV sterilization for T-Ester bottles. When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air ventilation outlet is. This may avoid any damage or deterioration of the bottle.
[Boiling, steam or chemical sterilization]
    • We recommend to replace the bottle every 6 – 12 months. If you see any stubborn milk stains, scratches or discolouration on the Nursing Bottle, it is an indication to consider changing to new nursing bottles.
 
    • For the silicone nipple, we recommend rotating 2 or more nipples for about 2 months before replacing them (boiling, steam and chemical).
 
  • If you see any stubborn milk stains, scratches or discolouration on the Nipple, it is an indication to consider changing to new nipples.
  [UV Sterilization]
  • When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air ventilation outlet is. This may avoid any damage or deterioration of the bottle.
 
  •  UV Sterilization may subject the material to premature aging, especially if it is subjected to repeated sterilization. Therefore, we recommend you replace the product when it starts to discolour and/or turns cloudy.
 
 
  • If you are to use UV sterilizer, T-Ester bottles will be the more suitable option to choose because of its high UV resistance. 

    When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air ventilation outlet is. This may avoid any damage or deterioration of the bottle.
 
  • If your sterilization method is steam sterilizer or boiling, you may consider PPSU which has the highest heat resistance at 180°C.
   
The white and brown dots are the characteristics of the T-Ester material; thus they are unavoidable and are harmless to the babies. We would like to assure you that our T-Ester Nursing Bottles have undergone strict compliance hygiene tests on food contact materials in accordance with the regulation laws of European Standard (EN14350) to conform to the highest quality standards and are safe for their intended use.
We recommend parents to change nursing bottles (applicable to all types of materials if using boiling, steam & chemical sterilizations) every 6-12 months for hygiene purposes.  

If you see any stubborn milk stains, scratches or discoloration on the Nursing Bottle, it is an indication to consider changing to new nursing bottles.  

If you prefer UV Sterilizer as the main sterilization method to sterilize PIGEON plastic and silicone material products, you may continue to do so.  

When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air ventilation outlet is. This may avoid any damage or deterioration of the bottle.  

However, do note that UV Sterilization may subject the material to premature aging, especially if it is subjected to repeated sterilization. Therefore, we recommend you replace the product when it starts to discolour and/or turns cloudy.

YES, you may interchange the SofTouch™ nipples onto your Mag Mag Spout Cup.
In the case of the nipple hole being round, milk may gush out when you turn the bottle upside down after making the formula in the bottle. This phenomenon is caused by the air in the bottle expanding due to the warm temperature of the milk, and the milk is then pushed out. After a while, it will settle down, and the milk will start dripping instead – this is the time to bottle feed your baby. You may also remove the screw cap once after making the formula in the bottle, then screw the screw cap on again so that the air pressure in the bottle is reduced and the milk does not gush out easily.
Babies transit better from breast to bottle feeding with wide-neck bottles as their mouth open widely when sucking from their mother’s breast.  So it is advisable for babies to try on the wide-neck bottles to allow baby to use their natural sucking motion learned at the breast.
SofTouch™ nipples feature a unique valve with an air ventilation system (AVS™) to enable smooth and comfortable sucking. The Anti-Colic, advanced air vent system reduces intake of gas which causes colic. The bubbles that appear in the bottle form as a result of this system, and are a sign that the ventilation is working correctly. If bubbles do not appear in the bottle, it means that the milk is not flowing properly, and the cap should be slightly loosened for optimal performance.  
Yes, it is highly recommended to use washing detergent. Milk contains fat and protein that cannot be washed away using just plain water.  Before sterilizing the bottles, be sure to wash them clean with washing detergent and rinse them thoroughly. We recommend using Pigeon liquid cleanser to wash the bottles and nipples as it is made with 100% food grade ingredients, and therefore a safer option as compared with general dish-washing detergent.