We got you covered

Search through our most frequently asked questions to get answers quickly.

Kindly refer to the POCHItto Steam & Dry Sterilizer product manual or contact our Customer Care team:
No, the filter cotton cannot be washed. Instead, use a soft brush to clean the surface of the cotton filter.
Yes, the filter cotton is replaceable. You can purchase a new one from our Pigeon E-Shop or contact our Customer Care at +65 6541 1700 or email [email protected]
Follow the descaling instructions in the product manual to clean the heating plate effectively. For further assistance, contact our Customer Care at +65 6541 1700 or email [email protected]
Mineral residues can accumulate over time. To prevent this:
  • Wipe the surfaces with a soft, clean cloth after each use.
  • Perform monthly descaling as outlined in the product manual (titled: "Method of use (Descaling)") to maintain your sterilizer in top condition.
No, the device operates quietly, making it ideal for night time use or in shared spaces.
The device is equipped with a dry-burn prevention system that automatically stops operation when the water runs out, ensuring safety and preventing any damage (applies to the Sterilize & Dry or Sterilize mode cycles).

Yes, the unit also functions as a storage container. Bottles and accessories will remain sterile for up to 24 hours, provided the sterilizer is left untouched, with the lid closed and the bottle-feeding container kept on the base.

Yes, the device features an automatic shut-off function to prevent overheating, ensuring safe and reliable operation. At the end of any cycle, the device will beep five times to notify users before automatically powering off. However, it’s essential to keep the device out of children’s reach.
The Pigeon POCHItto Steam & Dry Sterilizer can sterilize and dry up to five baby bottles at a time. It’s also suitable for sterilizing other baby accessories like pacifiers and sippy cups, provided they are heat-resistant up to 100°C and safe for boiling. Tip: Always check the manufacturer’s instructions to confirm that the item is suitable for steam sterilization.
Refer to the troubleshooting section in the product manual for the error codes and the respective solutions.
  • Ensure that the items inside are evenly spaced to allow proper airflow.
  • Clean the air vent and inspect for any filter blockages.For further assistance, contact our Customer Care at +65 6541 1700 or email [email protected].  
If your sterilizer is not working, follow these steps:
  • Check the power supply: Ensure the plug is securely connected to the power outlet.
  • Check the water level: Verify that there is 80ml of water on the heating plate. (This step applies only to the Sterilize & Dry or Sterilize mode cycles.)
For more detailed troubleshooting, refer to the product manual. For further assistance, contact our Customer Care at +65 6541 1700 or email [email protected].
Simply add 80ml of water to the heating plate, place the cleaned items (such as baby bottles or accessories) into the container, and select the desired mode by pressing the start button. The device will then automatically carry out the steam sterilization and drying process (in sterilize drying mode) without requiring further intervention.
The Pigeon POCHItto Steam & Dry Sterilizer is a fully automated device designed to sterilize and dry baby bottles and other baby accessories. It utilizes high-temperature steam to eliminate 99.9% of germs, ensuring effective disinfection. Additionally, it includes drying and storage features to keep items clean, dry, and ready for immediate use.
All Pigeon sterilizers come with 15 months warranty period, covering the heating mechanism of the heating base unit only. Kindly retain the original purchase receipt and a copy of the warranty card or screenshot of the e-warranty to qualify for the warranty. Click here to register for warranty.
If you have sensitive skin, it is recommended to wear gloves while using the product.
Keep the foam spray out of reach of children. If swallowed, drink plenty of water and consult a doctor immediately. In case of contact with eyes, rinse thoroughly with running water. If irritation persists, seek medical attention promptly.
While the foam spray helps with cleaning, it may not eliminate all bacteria. Therefore, it is essential to sterilize your baby’s bottles even after using the Pigeon Cleansing Foam Spray to ensure they are completely safe for use.
Turn the nozzle to “Open” to use the spray. Spray directly onto hard-to-reach areas or tough, greasy stains and wait for 2 minutes before rinsing with water. For tougher stains, wait for 5 minutes after spraying, then gently rub before rinsing with water. Turn the nozzle to “STOP” after use.
Mineral residues may deposit on the heating plate after a few sterilisation cycles. To avoid limescale from building up, wipe the surfaces with a soft clean cloth after each use.Basic Maintenance (Using Lemon Juice Method) 1. Extract 160ml of lemon juice into a cup. 2. Pour onto the heating plate without boiling. DO NOT start any cycle of the steriliser. 3. Leave it on for 30 minutes. 4. Use a soft clean cloth to remove remaining limescale. 5. Rinse with a cup of clean water and use a soft dry clean cloth to wipe dry. Monthly Maintenance (Using Vinegar Method) 1. Mix 80ml of water and 40ml of vinegar into a cup. 2. Pour the solution on the heating plate & cover the steriliser with the lid cover. Do not place other parts (bottle tray 6 accessories tray) during descaling. 3. Press the Button twice to Sterilise Function Only to boil for l minute 30 Seconds. 4. Switch OFF the main power & leave the steriliser to stand for 30 minutes. CAUTION: Combined mixture is HOT. 5. With a clean soft cloth, wipe off any stains or limescale. 6. Drain & rinse steriliser to wash away vinegar solution. 7. Pour 160ml of clean water, switch ON to run a full cycle. (AUTO Mode) 8. Switch OFF the main power, rinse & wipe clean the steriliser. Refer to product manual for more detailed information.
The T-Ester material allows several sterilization methods. You can use any of the methods such as boiling, steam sterilization, chemical sterilization and UV sterilization for T-Ester bottles. When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air ventilation outlet is. This may avoid any damage or deterioration of the bottle.
There are not much bubbles forming because the Liquid Cleanser is made from food-grade ingredients and safe to use. Its unique low foaming formula make its perfect for easy rinsing yet at the same time the formula works well to clean away milk stains.
You would still need to sterilize your items separately after washing. Pigeon Liquid Cleanser is a detergent, so it should not be used for as a sterilization method. Please sterilize nursing bottles, nipples, and other parts after washing them sufficiently with the detergent by any of the following methods; sterilization by boiling, microwave steam, or with a chemical solution. In addition, when sterilizing with microwave steam, please use a special sterilization container.
The Pigeon Liquid Cleanser can be used for both soaking and washing. Just like normal household detergents, it can be dispensed directly on a brush or sponge to do cleaning. It can also be used for soaking.
PIGEON Liquid Cleanser is the ideal and safe cleanser to be used for cleaning baby accessories such as nursing bottles, nipples, pacifiers and toys.  You can even use it to wash fruits and vegetables.  It contains 100% food grade ingredients, and minimises baby’s exposure to harsh chemicals.  It is strong and effective against dirt and milk stains yet harmless and safe for babies. Moreover, it has anti-bacterial properties, and is proven to kill 99.99% of bacteria.
PIGEON Liquid Cleanser is the only brand available in Singapore that is made with 100% food grade ingredients, which makes it an ideal cleanser that is safe for babies. Such food grade ingredients are more expensive than other ingredients which are not food grade.
Please do not store the PIGEON Liquid Cleanser in high temperatures, humidity, or direct sunlight and use it as soon as possible after opening the package.