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Returns & Exchanges Questions

If you returned an item that is not eligible for returns, we'll drop you an email once your order is being processed. There will be a re-delivery fee for the item to be returned to you, but only our re-delivery options are available.
You may return the item(s) to our office via your preferred choice of carrier to or opt for our courier option.
 
To ship an item back to us, please email to [email protected] immediately after receiving your order within 14 days* after the date of delivery. Title of Email: Return Order/Invoice #xxxxx (edit your order number in)
1. Your Full Name 2. Your order number/invoice 3. Reason for return 4. Attach supporting photos or videos
Please include a copy of your invoice or write down your invoice number on a piece of paper packed together with your returned goods.
1. Print out your invoice or write down your invoice number on paper. 2. Pack your item(s) and invoice into a bag or box and seal it. 3. Mail your return with your preferred choice of carrier to or drop it off physically at our office. Mailing address:
80 Bendemeer Road, #06-01B Singapore 339949
Operating Hours: Mon-Fri, 9am to 5pm (please avoid lunch time from 12pm to 2pm)
You will be reimbursed / refunded through the credit card used for the original purchase.

  • It may take 3-7 business days to appear on your credit card statement.
  • A credit card refund can only be issued to the card used for the original purchase. It’s not possible to have your refund issued directly to a different card.
Yes, we allow exchanges for individual items only, excluding those in a bundle.

Please email to [email protected] within 14 days* after receiving your order with the following details:

Title of Email: Exchange for Order/Invoice #xxxxx (edit your order number in)

1. Full Name

2. Your order number/invoice #xxxxx (edit your order number in)

3. The name/product code of the item(s) to exchange

4. The name/product code of the item(s) to exchange to

5. Attach supporting photos or videos

For exchanges via courier, arrangements must be made by the customer, and all courier costs will be borne by the customer.

*With Day 1 being the day after you receive your order. 
 
Yes you can return your item provided the product is unopened and unused in the original condition and packaging.  

We accept returns that reach us within 14 days* after the date of delivery with a valid Order/Invoice Number. Goods that are opened are not allowed for returns for hygiene purposes.

Please email to [email protected] immediately after receiving your order within 14 days* after the date of delivery

Title of Email: Return Order/Invoice #xxxxx (edit your order number in)

1. Full Name

2. Your order number/invoice

3. Reason for return

4. Attach supporting photos or videos

Please include a copy of your invoice or write down your invoice number on a piece of paper packed together with your returned goods. Delivery fees for returns will be fully borne by the customer with arrangement for their own courier service.

We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.

*With Day 1 being the day after you receive your order.