How to identify a “low or no water” alert: If there is insufficient water (less than 150ml) inside the unit, all LED lights will flash continuously and the smart bottle warmer will beep three times. To rectify this, simply add 150ml of clean tap or distilled water to resume normal usage. If no water is […]

Pigeon is proud to be the Official Breastfeeding Partner of this meaningful event by Supermom. Discover trusted breastfeeding essentials designed to support every mother’s journey—from pregnancy to nursing and beyond. 👶 Visit the Pigeon booth to explore our breastfeeding product and maternity range, enjoy exclusive event offers, and learn more about how we care for […]

This year 2025 Successful Breastfeeding seminar event has been cancelled.  Do look forward to our refreshed look next year! For similar content and information please refer to Supermom’s website (Click here) – Embracing Motherhood: A Holistic Approach to a Healthy Pregnancy by Supermom We look forward to see you at our Pigeon booth! Date: 1st November […]

The Pigeon Electric Wearable Breast Pump comes with a 100% soft silicone flange cushion of flange size 24mm and a additional piece of flange insert 21mm. 24mm flange → fits 19-22mm nipple size, 21mm flange insert → fits 16-18mm nipple size, 18mm flange insert → fits 13-15mm nipple size (sold separately). Flange and flange insert can […]

You can find Natural Botanical Baby & Maternity Skincare in these Watson Outlets or via Watson Online Store: Natural Botanical Maternity  Watson Online Store, PARKWAY PARADE, UNITED SQUARE, FORUM GALLERIA, NGEE ANN CITY, TAMPINES MART, TAMPINES MALL, JURONG POINT, CHOA CHU KANG LOT 1, BUKIT PANJANG PLAZA, JUNCTION 8 SHOPPING, WEST MALL, RIVERVALE MALL, IMM […]

Expression Mode has a standard rhythm with a slower frequency and a stronger suction. Designed for rapid milk extraction. Rhythmic Expression Mode features varied rhythmic patterns that mimic a baby’s natural sucking motion, providing a more comfortable and effective pumping experience.

You can register your warranty online or by scanning the QR code found on the front page of the instruction manual included in the packaging box.

The Pigeon Wearable Electric Breast Pump comes with a Type-C USB charging cable. To charge the pump, please use a DC 5V/1A–3.1 power adapter. Note: The device will not charge if the charger is above 15W. Reminder: The motor unit and USB power cable should not be washed or sterilized. Wipe them with a dry, […]

This may indicate a malfunction in the motor unit. If you experience any of these issues, please contact us for assistance.

Soak the silicone parts in lukewarm water and wash them using Pigeon Liquid Cleanser. Use your fingers to gently rub the parts clean — avoid using brushes or applying strong pressure, as this may cause damage.

For Singapore: You may purchase spare parts from the Pigeon Eshop.  You may also contact our customer service for assistance. For other countries: Please contact your local distributor for availability and purchase options.

All pump parts can be washed and sterilized except the motor unit and USB power cable. For these parts, please wipe them with a dry, clean cloth. Do not wash or immerse them in water.

The Electric Wearable Breast Pump can be used for approximately 2 hours on a full charge (for reference). It takes about 3 hours (for reference) to fully charge the battery. Before use, ensure the battery has at least two bars for a hassle-free pumping experience.

Pigeon’s breastfeeding research has shown that a baby’s sucking motion varies in speed and pressure. To mimic this, both the GoMini™ Plus and the Wearable Electric Breast Pump are engineered with a Rhythmic Expression Mode that closely replicates a baby’s natural sucking behaviour. Each breast pump features distinct wave patterns, ultimately, providing a more comfortable […]

Yes, the Wearable Electric Breast Pump is equipped with a memory mode. It remembers your last-used settings (e.g., suction strength), so you won’t need to readjust them manually for each session.

Stimulation Mode: We recommend using this mode for around 2 minutes, as this is typically when milk let-down (milk ejection) begins. The Electric Wearable Breast Pump is programmed to automatically switch to Expression Mode after 2 minutes, so no action is needed. Expression Mode / Rhythmic Expression Mode: Depending on when you switch to these […]

It is recommended to pump each breast for less than 30 minutes. Avoid prolonged or excessive use of the electric wearable breast pump, as this may cause nipple pain.

Possible Causes: The pump parts are not assembled securely The flange is not sealed properly around the breast The milk valve and/or flange are torn The battery indicator shows a red light Solutions: Ensure all parts are securely assembled Check that the flange is properly sealed around the breast Inspect the milk valve and flange […]

Singapore, 2 July 2025 – Every coo, every gurgle, every tiny sip – these seemingly small moments are actually powerful milestones in a baby’s journey of growth. Recognising the pivotal link between feeding and speech development, Pigeon Singapore is proud to unveil StarTouch™ Straw Cup with Gravity Ball, a thoughtful and innovative solution designed not […]

Singapore, 25 June 2025 – Can something as small as a pacifier inspire a bigger movement – one that soothes babies, protects the planet, and uplifts voices from the autism community? Pigeon Singapore officially launches the MiniLight Pacifier Sustainable Collection, a meaningful collaboration with homegrown social enterprise The Animal Project (TAP). Designed with both impact […]

MoneyFM89.3 Mind Your Business: How Pigeon Singapore is designing parenthood, one bottle at a time Click here to listen to the interview of Masataka Hongo, Managing Director of Pigeon Singapore as he joins the Breakfast Show to discuss how their thoughtful innovations, of the Build-Your-Own-Bottle (BYOB) for Pigeon SofTouch™ Bottles , are making life smoother […]

The Pigeon Build-Your-Own-Bottle (BYOB) is an innovative and interactive way for parents to customize their Pigeon SofTouch™ Bottle, tailoring it to their baby’s feeding needs and unique personality. With a selection of bottle types, nipple or straw sizes, and accessories, the BYOB concept allows parents to create a baby bottle as unique as their little […]

Yes, BYOB parts can be purchased individually, and the price remains the same whether you build a full set or buy parts separately. This allows parents with existing Pigeon Nursing Bottles to customise their baby’s bottle. Pop-up exclusive: Receive a free 200ml bottle of Liquid Cleanser with every full set* purchase on weekends (Friday to […]

We hear you! While there are plans to expand the Pigeon BYOB pop-up, details are not confirmed yet. Stay tuned by following our Pigeon Singapore Instagram page for the latest updates!

To celebrate the launch of BYOB, Howapipi will be at the Mothercare Experience Store – Harbourfront Centre on April 5–6 and May 3–4, from 1–3 PM. Mark your calendars!

The BYOB pop-up available in-store at Mothercare Experience Store – Harbourfront Centre (1st April – 5th May) and online at Pigeon E-Shop as well as Pigeon Official Lazada Store (coming soon).

  Build-Your-Own-Bottle (BYOB) for Pigeon SofTouch™ Bottles Singapore, 1 April 2025 | Imagine a baby bottle as unique as your little one — designed to fit their needs, built with love, and customised just for them. Pigeon Singapore is bringing this vision to life with the launch of its first-ever customisation service – Build-Your-Own-Bottle (BYOB), […]

Edits and/or changes cannot be made once your Build Your Own Bottle (BYOB) order has been submitted. Any adjustments to an order should be made prior to submitting the order.

You can expect the same turnaround time as a regular order for your Build Your Own Bottle (BYOB) order.

At the moment, only the SofTouch™ PPSU bottle is available for BYOB customization. Stay tuned to our social media platforms or website for updates on the expansion of BYOB!

Kindly refer to the POCHItto Steam & Dry Sterilizer information on website or download the product manual or contact our Customer Care team for additional support; Phone: +65 6541 1700 Email: [email protected]

No, the filter cotton cannot be washed. Instead, use a soft brush to clean the surface of the cotton filter.

Yes, the filter cotton is replaceable. You can purchase a new one from our Pigeon E-Shop or contact our Customer Care at +65 6541 1700 or email [email protected]

Follow the descaling instructions in the product manual to clean the heating plate effectively. For further assistance, contact our Customer Care at +65 6541 1700 or email [email protected]

Mineral residues can accumulate over time. To prevent this: Wipe the surfaces with a soft, clean cloth after each use. Perform monthly descaling as outlined in the product manual (titled: “Method of use (Descaling)”) to maintain your sterilizer in top condition.

No, the device operates quietly, making it ideal for night time use or in shared spaces.

The device is equipped with a dry-burn prevention system that automatically stops operation when the water runs out, ensuring safety and preventing any damage (applies to the Sterilize & Dry or Sterilize mode cycles).

Yes, the unit also functions as a storage container. Bottles and accessories will remain sterile for up to 24 hours, provided the sterilizer is left untouched, with the lid closed and the bottle-feeding container kept on the base.

Yes, the device features an automatic shut-off function to prevent overheating, ensuring safe and reliable operation. At the end of any cycle, the device will beep five times to notify users before automatically powering off. However, it’s essential to keep the device out of children’s reach.

The Pigeon POCHItto Steam & Dry Sterilizer can sterilize and dry up to five baby bottles at a time. It’s also suitable for sterilizing other baby accessories like pacifiers and sippy cups, provided they are heat-resistant up to 100°C and safe for boiling. Tip: Always check the manufacturer’s instructions to confirm that the item is […]

Refer to the troubleshooting section in the product manual for the error codes and the respective solutions.

Ensure that the items inside are evenly spaced to allow proper airflow. Clean the air vent and inspect for any filter blockages.For further assistance, contact our Customer Care at +65 6541 1700 or email [email protected].  

If your sterilizer is not working, follow these steps: Check the power supply: Ensure the plug is securely connected to the power outlet. Check the water level: Verify that there is 80ml of water on the heating plate. (This step applies only to the Sterilize & Dry or Sterilize mode cycles.) For more detailed troubleshooting, […]

Simply add 80ml of water to the heating plate, place the cleaned items (such as baby bottles or accessories) into the container, and select the desired mode by pressing the start button. The device will then automatically carry out the steam sterilization and drying process (in sterilize drying mode) without requiring further intervention.

The Pigeon POCHItto Steam & Dry Sterilizer is a fully automated device designed to sterilize and dry baby bottles and other baby accessories. It utilizes high-temperature steam to eliminate 99.9% of germs, ensuring effective disinfection. Additionally, it includes drying and storage features to keep items clean, dry, and ready for immediate use.

All Pigeon sterilizers come with 15 months warranty period, covering the heating mechanism of the heating base unit only. Kindly retain the original purchase receipt and a copy of the warranty card or screenshot of the e-warranty to qualify for the warranty. Click here to register for warranty.

If you have sensitive skin, it is recommended to wear gloves while using the product.

Keep the foam spray out of reach of children. If swallowed, drink plenty of water and consult a doctor immediately. In case of contact with eyes, rinse thoroughly with running water. If irritation persists, seek medical attention promptly.

While the foam spray helps with cleaning, it may not eliminate all bacteria. Therefore, it is essential to sterilize your baby’s bottles even after using the Pigeon Cleansing Foam Spray to ensure they are completely safe for use.

Turn the nozzle to “Open” to use the spray. Spray directly onto hard-to-reach areas or tough, greasy stains and wait for 2 minutes before rinsing with water. For tougher stains, wait for 5 minutes after spraying, then gently rub before rinsing with water. Turn the nozzle to “STOP” after use.

The warming mode allows for gentle warming of milk. This process ensures that nutrients of milk are preserve while heated. The heating mode however, is design to heat up baby food through your preferred temperature and time (depending on your needs). 

The Pigeon Smart Bottle Warmer features a simple one-touch start function to warm milk to the recommended temperature.   Just add the required amount of water, place your nursing bottle into the warmer, and press the warm milk button—no further adjustments needed. The milk will be automatically warm to the ideal temperature of 37°C.   […]

The Pigeon Smart Bottle Warmer is compatible with Pigeon’s products as well as most nursing bottles and breast milk storage bags. If you require further assistance, feel free to contact us.

15 months. Kindly retain the original purchase receipt and a copy of the warranty card or screenshot of the e-warranty to qualify for the warranty. Click here to register for warranty.

Descaling method: Stir together both 50ml of white vinegar and 100ml of water in a cup. Pour the mixture into the Pigeon Smart Bottle Warmer and let it sit until visible deposits appear. Once deposits are visible, discard the mixture and rinse the Pigeon Smart Bottle Warmer (ensure no water comes into contact with the […]

Yes, the Pigeon Smart Bottle Warmer can be used to defrost baby food such as puree. You can refer to the product manual for the recommended heating mode & time.

Yes, the Pigeon Smart Bottle Warmer can be used to defrost breast milk stored in breastmilk storage bag. You can refer to the product manual for the recommended heating mode & time.

The time to warm milk depends on the milk volume, material of nursing bottle, and initial temperature of milk and water in the bottle warmer.  Please refer to instruction manual for reference on estimated time required for the milk to reach 37°C  (recommended feeding temperature).

You can find Natural Botanical Baby & Maternity Skincare in major departmental stores, baby specialty stores, online marketplaces and Pigeon E-shop. Official Stores Pigeon E-Shop Amazon Lazada Shopee Baby Specialty Stores Baby Kingdom Kiddy Palace Mother’s Work (Great World) Mothercare (Harbourfront Centre , Paragon, KK Hospital, Northpoint City) Mummy’s Market Departmental Stores Isetan (Scotts, Nex) OG  (Albert, People’s […]

Pigeon offers different bottle material catering to different needs; from Glass, PP, PPSU, T-Ester and the latest weaning step up bottle for smooth transition from nursing to weaning with the step up range of accessories If you are to use UV sterilizer, T-Ester bottles will be the more suitable option to choose because of its […]

SofTouch™ Training Straw Sets  and SofTouch™ Drinking Straw Sets are Compatible with all SofTouch™ 240ml nursing bottles only. NOT compatible with 160ml and 200ml T-Ester bottles

The handle is compatible with all Pigeon SofTouch™ BPP Nursing Bottles (except Glass) 240ml and 330ml. Not compatible with all 160ml SofTouch™ Bottle and do NOT use with glass bottles due to safety concerns

PIGEON is collaborating with Dr Wong Boh Boi & HMI Medical Centre for our Successful Breastfeeding Seminar in 2024. Join our highly informative and empowering breastfeeding seminar, designed to equip you with the knowledge, skills, and confidence necessary to make breastfeeding a resounding success. Our experts will be sharing practical tips to aid you on […]

1. How to use the Natural Botanical Maternity Collagen Hydro Mist ?   Hold the hydration mist bottle at arm’s length from your body and spray the mist over the areas of your body that need hydration. You can spray on targeted areas that tend to be dry, itchy, or in need of a quick […]

1. When should I start using the Natural Botanical Maternity Stretch Marks Cream?   It is recommended to start using the Natural Botanical Maternity Stretch Marks Cream as soon as you are pregnant or when you begin to notice changes in your body associated with pregnancy. With early application, you can harness the cream’s nourishing […]

1. When should I start using the Natural Botanical Maternity Firming Cream?   It is recommended to start using the Natural Botanical Maternity Firming Cream during post-partum, specifically to target loose skin and cellulite. The firming cream can be incorporated into your skincare routine once you feel comfortable after childbirth.    2. Is this the […]

1. When should I start using the Natural Botanical Maternity Stretch Marks Serum?   It is recommended to start using the Natural Botanical Maternity Stretch Marks Serum as soon as you notice visible marks, focusing on the affected areas.   2. How often should I apply the Natural Botanical Maternity Stretch Marks Serum?   For […]

What is Natural Botanical Maternity Skincare?   The Natural Botanical Maternity Skincare range is a product lineup developed using a combination of science backed and natural ingredients. The products’ purpose is to prevent, target and restore pregnant mum’s skin; ensuring the same confidence in her, as she enters motherhood.   Is the Natural Botanical Maternity […]

How does the Natural Botanical Baby DermaSoothe Cream differ from the Baby Water Gel or Milky Lotions?   The Natural Botanical Baby DermaSoothe Cream is specially formulated to target very dry, sensitive, eczema-prone skin. Whereas, the Natural Botanical Baby Water Gel and Milky Lotions are designed as daily moisturizers for normal skin types.   Is […]

How often should I apply the Natural Botanical Diaper Cream?   For preventative care – If your baby shows no signs of diaper rash, applying a thin layer of diaper cream during each diaper change can create a protective barrier against moisture and potential irritation.   During diaper rash – When your baby has a […]

The ingredients used in the Pigeon Natural Botanical Baby Range are not found in the database/list of commonly used drugs that might pose a risk to individuals with G6PD deficiency.   Nonetheless, the absence of these ingredients from the common list does not  guarantee complete safety for babies with G6PD deficiency. It is advisable for […]

Formulated with 90% naturally-derived ingredients and Dermal Precision Technology to maximise absorption and minimise irritation Singapore, January 13, 2024 – Pigeon, the go-to brand for mother-and-baby essentials, expands its support for mothers with the new Natural Botanical Maternity skincare range, designed to provide mothers with safe, effective, and eco-conscious, self-care solutions during pregnancy and postpartum. […]

Mineral residues may deposit on the heating plate after a few sterilisation cycles. To avoid limescale from building up, wipe the surfaces with a soft clean cloth after each use.Basic Maintenance (Using Lemon Juice Method) 1. Extract 160ml of lemon juice into a cup. 2. Pour onto the heating plate without boiling. DO NOT start […]

Breastfeeding made simple and comfortable. Singapore, 30 August 2023 – Pigeon, the brand synonymous with trustworthy products for mothers and babies, is proud to announce the highly-anticipated launch of its second-generation GoMini™ Electric Breast Pump, the GoMini™ Plus. Tailor-made for modern, on-the-go mums, this groundbreaking innovation promises a pumping experience like never before. Made with […]

Pigeon new SofTouch™ nipple is designed with an additional Latch-on line to guide the mother to help her baby to attach (latch-on) it appropriately. The nipple tip is ultra-soft (as soft as a marshmallow), especially the Size SS Nipple , which uses ultra-soft silicone rubber that is close to the elasticity of the mother’s breast.

Yes, the Pigeon Baby Fabric Softener has a low-suds formula. It is made with Japan low-foaming formulation which makes rinsing off easy for hand washing, and suitable for Front Load washing machines.

Pigeon Baby Fabric Softener’s FabriCool formulation actively cools down clothing throughout baby’s active day to make clothing more comfortable. Clothing temperature cools down by up to -3.2°C after 5 minutes of rest compared to -0.4°C when using other standard Fabric Softener without FabriCool formulation.

You do not need a large amount of softener! Pigeon Baby Fabric Softener uses a concentrated formula, hence only a small amount is needed for each wash. Front Load Washing Machine: 1 cap (25 mL) of Pigeon Baby Fabric Softener Top Load Washing Machine: 2 caps (50mL) of Pigeon Baby Fabric Softener Hand Wash: Add […]

Add Pigeon Baby Laundry Capsule into the washing machine’s drum before adding any clothes to allow the capsule to dissolve properly. Detergent residue may be left on clothes if the capsule is placed on the top of the clothes. Rinse your laundry immediately with warm water if streaks or spots are found on clothes. Caution: […]

It is recommended to wash 10 pieces of baby clothing with 1 capsule. For bigger laundry load, use 2 capsules. Do not overload the washing machine as sufficient space and water is required for the capsule to dissolve completely. Make sure to allow for about 10 centimetres of space between the top of your drum […]

Yes, its low-suds formulation makes rinsing off easy and suitable for use for both Top Load and Front Load washing machines.

If your motor unit does not shut down automatically after 30 minutes, please contact Pigeon’s Customer Care Department at 6541 1700. Our friendly staff would be ready to assist you. Operation Hours: Monday – Friday, 9.30am to 5pm (avoid lunch time from 12pm to 2pm)

The milk valves and inner cups of the GoMini Plus Electric Breast Pumps are delicate. Do handle them with care. Soak them in lukewarm water and wash using Pigeon Liquid Cleanser. Use fingers to rub gently as strong pressure might cause damage. *Do not use brush when washing milk valves and inner cups.

All pump parts can be washed and sterilized except for tubes and tube connectors. Please wipe with dry clean cloth if tubes and tube connectors are dirty.

If there is milk leakage from the motor unit, please turn off the motor unit and check if the inner cup is torn or damaged. If it is not torn or damaged and the motor unit is working, you may wish to continue pumping. If the motor unit is not working, please contact Pigeon Customer […]

If you experience water leakage at the bottom motor unit, you may consider to continue pumping session. Do not panic. After the session, disconnect tubing from motor unit and turn it on to let it run for 30 minutes to purge out any remaining water left in the motor unit. To prevent this problem from […]

PIGEON is collaborating with Dr Wong Boh Boi for our Successful Breastfeeding Seminar in 2023.   Join our highly informative and empowering breastfeeding seminar, designed to equip you with the knowledge, skills, and confidence necessary to make breastfeeding a resounding success. Expert Dr Wong Boh Boi will be sharing practical tips to aid you on […]

Pigeon has worked with various partners to provide free access to nursing rooms across Singapore. Pigeon Singapore Office Our partner, Beauty Mums & Babies (BMB) Tampines East CC – furnished with essential equipment such as breast pads, baby wipes and liquid cleanser Shopping malls like Tangs Orchard and United Square – equipped with breast pads […]

You can find Pigeon products in major departmental stores, supermarkets, baby specialty stores, pharmacies, online marketplaces and in hospitals. Official Stores Pigeon E-Shop Amazon Lazada Shopee Supermarkets Cold Storage Don Don Donki FairPrice Giant (Tampines & IMM) MEIDI-YA Pandamart (online) Sheng Siong (*selected stores) Retailers & Baby Specialty Stores Agape Babies Baby Kingdom Bove by […]

All Pigeon Electric Breast Pumps come with 15 months warranty period covering the motor unit only.  Kindly retain the original purchase receipt and a copy of the warranty card or screenshot of the e-warranty to qualify for the warranty.

You can interchange your New SofTouch™ Nipple with the current SofTouch Nipple. However, the hood & screw cap of the New Pigeon SofTouch™ Nursing Bottle are not interchangeable with the hood or screw cap of existing Pigeon SofTouch Nursing Bottles.

Don’t worry! The wide gap will not affect your feeding sessions. In order to maintain the overall style and aesthetics of the New SofTouch™ wide neck nursing bottles, they are designed in this particular shape.

You can change the position of the baby and increase the tilt position of the bottle to allow the baby to finish the remaining milk residue.

The smaller the nipple size, the more important the proper attachment (latch-on) is, thus the wider the latch-on line, the more visible it is. As the baby’s age increases, the importance decreases, so the line becomes narrower. View our available size line-up from SS to LLL with flow volume matched to baby’s development.

Pigeon: The Softest Touch Pigeon revamps and upgrades its iconic SofTouch Nursing Bottles with an even softer nipple and an added research-based latch-on line. It also launches T-Ester bottle, an innovative glass-like material first used in nursing bottles. Singapore, August 2022 – Pigeon, the number 1 brand for nursing bottles preferred by moms and babies […]

Yes, all T-Ester bottles are BPA/BPS free and pass the European standard. Also, the bottles and all other parts have passed the safety test (migration test) after 100 hours of UV sterilization.

Yes, all of the T-Ester bottle parts (i.e. bottle, nipple, cap and hood) can be sterilised by UV sterilizer. When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air ventilation outlet is. This may avoid any damage […]

The T-Ester material allows several sterilization methods. You can use any of the methods such as boiling, steam sterilization, chemical sterilization and UV sterilization for T-Ester bottles. When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air […]

[Boiling, steam or chemical sterilization] We recommend to replace the bottle every 6 – 12 months. If you see any stubborn milk stains, scratches or discolouration on the Nursing Bottle, it is an indication to consider changing to new nursing bottles.   For the silicone nipple, we recommend rotating 2 or more nipples for about […]

To install the Wuggy seat well: Remove the buckle and open the zipper on the back side. Next, adjust the seat so that the crotch belt is in the center of the frame before attaching. For details, please refer to “How to attach and detach the seat” in the instruction manual.

The bouncer (Wuggy) can be used for children from 1 month to 30 months of age (maximum weight under 15 kg). However, long-term use may cause the bouncer to gradually lose its original strength or to break due to loosening of various parts. Please discontinue using the bouncer after 4 years of use.

The Wuggy Baby Bouncer is an indoor product and should be used indoors. However, it can be used on balconies or other places with a stable floor. *Please be careful not to get it wet, as wetting it in the rain can cause the pipes to rust and lead to colour fading of the fabric.

The sheet can be washed in a washing machine. However, please fold it in three so that the buckle is facing inward and put it in a laundry net before washing. For details, please refer to “▶Care Instructions” in the instruction manual.

Yes. The Wuggy head pillow should be used from 1 to 4 months of age (until the baby’s neck is fully formed). Since the pillow is only for neck support, there is no problem using the bouncer without it.

Please do not allow your child to sit in the bouncer for too long, stop using it after 2 hours. Do not use the bouncer as a bed.

Pigeon innovates new bottle range made with T-Ester, a new type of plastic never before used in nursing bottles Singapore, 28 April 2022 – Leading mother and baby care brand Pigeon has cemented its position in the industry in 1957 with its constant innovation of products and keeping up with the times; all to make […]

PIGEON is collaborating with Sister Kang for our 1st Successful Breastfeeding Seminar for 2022. So, come and join us to know more about essential tips as well as the role that your spouse can play in joint-parenting. Limited seats available, so book your seats now! *Our special gift for coming before 10.30am will be issued […]

The white and brown dots are the characteristics of the T-Ester material; thus they are unavoidable and are harmless to the babies. We would like to assure you that our T-Ester Nursing Bottles have undergone strict compliance hygiene tests on food contact materials in accordance with the regulation laws of European Standard (EN14350) to conform […]

If your baby grows comfortable with one certain nipple, he or she may object if you change to a new one. Rotate the use of 2 or more nipples for about 2 months before replacing them. To prevent the nipples from becoming worn out, replace them earlier if necessary, without regard to how many times […]

We recommend parents to change nursing bottles every 6-12 months (applicable to all types of materials if using boiling, steam & chemical sterilisation) for hygiene purposes.   If you see any stubborn milk stains, scratches or discolouration on the Nursing Bottle, it is an indication to consider changing to new nursing bottles.   If you prefer […]

This November, PIGEON is collaborating once again with the expert, Dr Wong Boh Boi, for our Successful Breastfeeding Webinar 2021!   So, come and join us to know more about essential breastfeeding and baby care tips at the comfort of your home. Expert Dr Wong Boh Boi will be sharing essential tips to aid you on […]

Pigeon’s new Natural Botanical Baby skincare series allows consumers to shower love on their kids and the planet Singapore, 15 September 2021 – Leading mother and baby care brand Pigeon has launched its Natural Botanical Baby series which reflects its commitment to sustainability while offering comprehensive skin nourishment and protection through a thoughtful blend of […]

You will need to log into your account to access your order history page. If you receive an order confirmation email, this means that your payment was successful and your order is being captured.

If you have requested for a password reset but did’t receive any email notifications, there may be a chance that the email has landed in your junk or spam email so do check on that. But if you still can’t find it, drop us a message and we’ll sort it out with you!

Thank you for your interest! You can register for an account with us and you will be kept in the loop about our latest news and updates. Hooray!

It’s really easy to register an account with us! Click on the menu icon on the top right corner of the page and click on ‘Sign in / Register’

Nope, they are not reserved, that’s why it’s better to complete your purchase to secure your items.

Yes, you need an account to place an order. Creating an account with us is very easy and simple. You can make a purchase via our website (for Singapore based customers) or visit our retail partners in Singapore. We are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the […]

If you returned an item that is not eligible for returns, we’ll drop you an email once your order is being processed. There will be a re-delivery fee for the item to be returned to you, but only our re-delivery options are available.

You may return the item(s) to our office via your preferred choice of carrier to or opt for our courier option.   To ship an item back to us, please email to [email protected] immediately after receiving your order within 14 days* after the date of delivery. Title of Email: Return Order/Invoice #xxxxx (edit your order number in) […]

You will be reimbursed / refunded through the credit card used for the original purchase. It may take 3-7 business days to appear on your credit card statement. A credit card refund can only be issued to the card used for the original purchase. It’s not possible to have your refund issued directly to a […]

Yes, we allow exchanges for individual items only, excluding those in a bundle. Please email to [email protected] within 14 days* after receiving your order with the following details: Title of Email: Exchange for Order/Invoice #xxxxx (edit your order number in) 1. Full Name 2. Your order number/invoice #xxxxx (edit your order number in) 3. The name/product […]

Yes you can return your item provided the product is unopened and unused in the original condition and packaging.   We accept returns that reach us within 14 days* after the date of delivery with a valid Order/Invoice Number. Goods that are opened are not allowed for returns for hygiene purposes. Please email to [email protected] immediately […]

We’re sorry that we missed your item! Please email to [email protected] within 14 days* after receiving your order with the following details: 1. A picture of the all the goods received. 2. A picture of the list of items 3. Your order number and the missing item with product code We will be in touch with the next […]

We’re sorry that we mixed up your order and sent a wrong item. Please email to [email protected] within 14 days* after receiving your order with the following details: Title of Email: Wrong Item Received for Order/Invoice #xxxxx (edit your order number in) 1. Full Name 2. Your order number/invoice #xxxxxx 3. The name/product code of the […]

We’re very sorry for sending you a defective item. Please email to [email protected] within 14 days* after receiving your order with the following details: 1. Your order number 2. The name/product code of the defective item 3. Photograph/video of the defect We will be in touch on the next steps to take and advise on the availability of […]

Your orders are packed as soon as we get them and once you receive the confirmation email, it means that it is probably being processed. This means we are unable to amend or cancel any orders after confirmation.

Your payment failed, most likely because there might have been some disruptions to your connection during the checkout process. If that is the case, you will have to make another order again.

For online purchases, we offer the following modes of payment – Visa, Mastercard, American Express, UnionPay, Apple Pay and Google Pay

If you did not manage to collect your orders, fret not, as we will re-attempt to deliver your order up to 3 times. After the 3rd unsuccessful attempt, the parcel will be returned to Pigeon Singapore. For us to dispatch your order to you again, re-delivery fees will be chargeable and re-delivery timeslots are only […]

No, we don’t deliver internationally at the moment. We only do domestic (Singapore) deliveries for now.

Yes, the re-delivery charges will be fully absorbed by customer if they fail to receive their parcels after 3 delivery attempts. Parcels will be returned to Pigeon Singapore if the 3rd delivery attempt is unsuccessful. To retrieve your parcel, you can 1) Collect it at Pigeon’s office 2) Arrange for your own courier service to […]

No delivery on weekends and public holidays, we regret to inform that we only deliver on working days.

We do not deliver to army camps, hotels, and most of the islands in Singapore. We are also unable to deliver to P.O boxes, as deliveries will require a signature upon delivery.

For any orders shipped out, we will provide a tracking number within the shipping confirmation email (usually found below the “View Your Order” button). However, for bulky items, deliveries are carried out by our internal shipping service; therefore, a tracking number is not provided. If you’d still like an update on your order status, feel […]

We currently offer these delivery options so that you can choose the one that best suits your needs! FREE Standard Shipping with minimum purchase of $60 (Unless otherwise stated, please check the checkout page for the most up-to-date delivery fees): Delivers within 4-6 working days upon dispatch. Express Shipping (1-2 working days upon dispatch): anytime […]

Pigeon is collaborating with Sister Kang Phaik Gaik for our 1st Successful Breastfeeding Seminar with Hands-on Session for 2021. So come and join us to know more about essential tips as well as the role that your spouse can play in joint-parenting. Limited to 30 pax only, book your seats now to avoid disappointment! To […]

We wanted to delve deeper into the burning questions that parents have and thus we did a breastfeeding webinar for ‘Ask the Expert’ and it was indeed a successful and informative one! We invited Dr Wong Boh Boi, and 2 mummies Amber Yong and Sheila Cheong, who shared their breastfeeding experiences and sought Dr Wong’s […]

Our annual breastfeeding seminar with breastfeeding expert Dr Wong Boh Boi, who always shares amazing tips and hands on experience during these sessions. Parents enjoyed a great afternoon spent with food, useful parenting information and left with bags of goodies and new found confidence to conquer their parenthood!  

Yes, you may do so as the formula of our liquid detergent is less foaming and of concentrated formula – only a small amount is needed for each wash thus it is suitable for front load machine. Pigeon Baby Laundry Detergent is formulated to simultaneously attract and repel dirt and rinses away without damaging your […]

Hygiene is very important to a growing baby. It is good to wash your pacifiers or teethers after each use. To wash pacifiers and teethers, we recommend using PIGEON Liquid Cleansers. Follow cleaning instructions on the liquid cleanser packaging and rinse thoroughly after each wash. You can also sterilize both items if necessary, and wipe […]

You may sterilize the pacifiers/soothers with both physical or chemical methonds. All Pigeon pacifiers/soothers currently available in the market may be sterilized by boiling, steaming, or soaking in chemical sterilizing solutions.

We have a huge range of weaning products that are helpful when you are bringing your baby out. We recommend our Feeding Dish with Spoon or Do-it-myself Spoon Fork Set. Both sets come with lids and offer you the convenience of storing baby’s food securely when you bring your baby out. Alternatively, if you are […]

If your Mag Mag cup is leaking, it might be due to the gasket placement. During dismantling and assembling of the Mag Mag Cup, the white gasket could have been placed wrongly; the protruding part of the gasket should be facing you to make the product leak-proof. Thus we recommend you checking on the position […]

YES, you may interchange the SofTouch™ nipples onto your Mag Mag Spout Cup.

Baby Oil is mainly used for baby massage, while Baby Lotion is used on a daily basis after bath to moisturize baby’s skin.

Baby Wipe is a wet tissue-style wipe, and each sheet is cut from nonwoven fabrics, then folded and stored on top of one another. Each sheet is not connected, but pulling out sheets together is possible, as the sheets contain a chemical solution and they stick easily to each other because of the moisture. In […]

There is no specified expiry date for the baby wipes. We make it so that its quality does not change up to two and a half years from the date of manufacturing when the product remains unopened and preserved in a normal environment. However, contents might experience sight alterations when stored in places containing high […]

Both the Moisturizing Cloths and Pure Water Wipes are extremely gentle on baby’s skin which are absolutely safe for sensitive and delicate skin. Moisturizing Cloths contains lanolin (a moisturizer) and uses lattice weave fabric that catches sticky and watery stools easily. Whereas for the Pure Water Wipes (red packaging), it contains 100% pure water and […]

Baby Wipes are recommended for use on baby’s bottom which is the most delicate body part, and they are also safe to wipe on baby’s bodies and face.  However, to wipe your baby’s mouth and hands after feeding, we recommend our Hand and Mouth Wipes, which contains 100% food grade ingredients.

Both wet tissues contain 100% food grade ingredients that are safe for babies. The main difference between these two items is in the usage occasion. Anti-bacterial wet tissue is used to disinfect feeding utensils, teethers and pacifiers, or even surfaces. This is especially ideal for outdoor use where soap and water are not readily available, […]

There are not much bubbles forming because the Liquid Cleanser is made from food-grade ingredients and safe to use. Its unique low foaming formula make its perfect for easy rinsing yet at the same time the formula works well to clean away milk stains.

You would still need to sterilize your items separately after washing. Pigeon Liquid Cleanser is a detergent, so it should not be used for as a sterilization method. Please sterilize nursing bottles, nipples, and other parts after washing them sufficiently with the detergent by any of the following methods; by boiling, steaming, chemical or UV […]

The Pigeon Liquid Cleanser can be used for both soaking and washing. Just like normal household detergents, it can be dispensed directly on a brush or sponge to do cleaning. It can also be used for soaking.

PIGEON Liquid Cleanser is the ideal and safe cleanser to be used for cleaning baby accessories such as nursing bottles, nipples, pacifiers and toys.  You can even use it to wash fruits and vegetables.  It contains 100% food grade ingredients, and minimises baby’s exposure to harsh chemicals.  It is strong and effective against dirt and […]

PIGEON Liquid Cleanser is the only brand available in Singapore that is made with 100% food grade ingredients, which makes it an ideal cleanser that is safe for babies. Such food grade ingredients are more expensive than other ingredients which are not food grade.

Please do not store the PIGEON Liquid Cleanser in high temperatures, humidity, or direct sunlight and use it as soon as possible after opening the package.

The nipple hole and the ventilation valve (vent) on the nipple flange could be clogged with milk residues. When the hole is clogged, milk does not flow easily. This may lead to situations whereby the nipple collapses and caves in towards the bottle. To prevent nipple collapsing, keep the nipple hole and vent clear so […]

Silicone rubber can be slightly delicate, and sensitive to tearing. Also, since the rubber is thin at the tip of the nipple, it may tear as a result of physical force even if it has not been used so many times. The “Y Cross Cut Nipple” in particular tends to split easily, as it has […]

When the ventilation valve does not function properly, or your baby’s sucking power is too strong to adequately vent the bottle, it may lead to unexpected accidents such as the nipple collapsing, the nipple caving in towards the bottle, or your baby’s lips and tongue getting caught. The bubbles that appear in the bottle while […]

In the case of the nipple hole being round, milk may gush out when you turn the bottle upside down after making the formula in the bottle. This phenomenon is caused by the air in the bottle expanding due to the warm temperature of the milk, and the milk is then pushed out. After a […]

Your baby’s age, duration of feeding time and drinking amount will be your guide for choosing the best nipple hole size. Babies of the same age will have different requirements. Therefore, select the best size according to the development of your baby. When your baby is taking longer times to finish drinking, even if ventilation […]

Pigeon has wide-neck nursing bottles (SofTouch™ Nursing Bottle and Mag Mag Training cup) and non-wide bottles (Flexible slim-neck bottle). Wide-neck nursing bottles are interchangeable, but they are not compatible with slim-neck nursing bottles, so they cannot be used as a set.

Babies transit better from breast to bottle feeding with wide-neck bottles as their mouth open widely when sucking from their mother’s breast.  So it is advisable for babies to try on the wide-neck bottles to allow baby to use their natural sucking motion learned at the breast.

SofTouch™ nipples feature a unique valve with an air ventilation system (AVS™) to enable smooth and comfortable sucking. The Anti-Colic, advanced air vent system reduces intake of gas which causes colic. The bubbles that appear in the bottle form as a result of this system, and are a sign that the ventilation is working correctly. […]

If you notice your baby feeding slow, it may be a sign to upgrade the nipple size to a bigger one. The recommended time for each feeding is 10-15 minutes. If your baby is taking 20 minutes or longer, you may want to switch to an M-size or Y-cut nipple.

Yes, it is highly recommended to use washing detergent. Milk contains fat and protein that cannot be washed away using just plain water.  Before sterilizing the bottles, be sure to wash them clean with washing detergent and rinse them thoroughly. We recommend using Pigeon liquid cleanser to wash the bottles and nipples as it is […]

Yes, we do sell spare parts (such as Funnel, Funnel Cushion & Milk Valves) for breast pumps at the PIGEON counter at Takashimaya Level 4 and our E-shop www.pigeon.com.sg. All spare parts are upon stocks availability. We recommend you to contact our Customer Service Department at 6541 1700 to check on stocks availability before going […]

When there is no suction power, please check the following. GoMini Plus / Electric Breast Pump Portable / Electric Breast Pump Pro Does the flange fit your breast perfectly? After confirming that the flange fits your breast, turn the power on and use the pump. Is the Comfort ProperFit™ flange firmly attached to the flange? […]

As a rule of thumb, you should change the breast pads every 3 to 4 hours at feeding time. The rich nutrients in breast milk and the heat of your body make Breast Pads an ideal breeding ground for bacteria. Be fastidious about changing them. Breast Pads are an essential product for mothers who are […]

If you prefer to use a UV Sterilizer as the main sterilization method to sterilize Pigeon plastic and silicone material products, you may continue to do so. When using UV sterilizer with drying function, it is necessary to place the bottle body at least 1 inch (2.54cm) away from the inner wall/ceiling where the air […]

Join us at our Successful Breastfeeding seminar for essential tips to guide you through parenthood! From preparing a birth plan to breastfeeding to caring for your baby, these tips will be shared by the expert from Raffles Hospital.

Pigeon Singapore is collaborating with National University Hospital for our first Breastfeeding Seminar for 2017. Pick up practical and essential tips from breastfeeding to baby care and more. Limited seats available, so register now to book your seat!

PIGEON Singapore is collaborating with Mount Alvernia Hospital for out first Breastfeeding Seminar for 2016. Pick up practical and essential tips from breastfeeding to baby care. Limited seats available, so  register now to book your seat!